CrossFit Harbour tuyển dụng Client Success Manager (CSM)
| Chức vụ | Quản Lý |
|---|---|
| Giới tính | Không yêu cầu |
| Bằng cấp | Cao Đẳng |
| Ngành nghề tuyển dụng | Kinh doanh, Ngoại ngữ, Tư vấn/Chăm sóc khách hàng |
| Loại công việc | Toàn thời gian |
| Kinh nghiệm | 1-2 năm |
| Mức lương | 11-14 Tr |
| Số lượng cần tuyển | 1 |
| Hạn nộp hồ sơ | 2024-08-31 |
CROSSFIT HARBOUR
Job Title: Client Success Manager (CSM)
Location: 257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng 50000
Working Hours: FULL TIME, 30-40 hours a week. Monday to Friday and Saturday mornings
Salary: 11,000,000 - 14,000,000 VND depending on experiences.
Job Description:
As a Client Success Manager (CSM) at CrossFit Harbour, your primary objective is to increase client Length of Engagement (LEG)/Retention through proactive engagement and support throughout their journey with us. You will be responsible for ensuring our members feel valued, supported, and engaged at every touchpoint.
Responsibilities:
• Communicate directly with members via email, social media and in person.
• Ensure member satisfaction and provide excellent customer service.
• Order gifts and cards to celebrate member’s milestones in life and at the gym.
• Attend classes and take photos.
• Order and keep track of materials.
• Supervise cleaning staff and contractors to maintain a welcoming environment for clients.
• Coordinate events held at the gym.
• Input data from our booking software into spreadsheets.
• Keep track of memberships and payment.
• Various office tasks.
Requirements:
• English Proficiency.
• Proven experience in customer service or client success roles.
• Excellent communication skills, both written and verbal.
• Outgoing personality with strong interpersonal skills, comfortable engaging with diverse individuals.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Passion for health, fitness, and creating exceptional member experiences.
• Willingness to work flexible hours.
• Experience with Excel/Google Sheets
• Ability to speak Korean is a bonus.
How to Apply:
If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we'd love to hear from you! Please submit your resume and cover letter to info@crossfitharbour.com
Job Title: Client Success Manager (CSM)
Location: 257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng 50000
Working Hours: FULL TIME, 30-40 hours a week. Monday to Friday and Saturday mornings
Salary: 11,000,000 - 14,000,000 VND depending on experiences.
Job Description:
As a Client Success Manager (CSM) at CrossFit Harbour, your primary objective is to increase client Length of Engagement (LEG)/Retention through proactive engagement and support throughout their journey with us. You will be responsible for ensuring our members feel valued, supported, and engaged at every touchpoint.
Responsibilities:
• Communicate directly with members via email, social media and in person.
• Ensure member satisfaction and provide excellent customer service.
• Order gifts and cards to celebrate member’s milestones in life and at the gym.
• Attend classes and take photos.
• Order and keep track of materials.
• Supervise cleaning staff and contractors to maintain a welcoming environment for clients.
• Coordinate events held at the gym.
• Input data from our booking software into spreadsheets.
• Keep track of memberships and payment.
• Various office tasks.
Requirements:
• English Proficiency.
• Proven experience in customer service or client success roles.
• Excellent communication skills, both written and verbal.
• Outgoing personality with strong interpersonal skills, comfortable engaging with diverse individuals.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Passion for health, fitness, and creating exceptional member experiences.
• Willingness to work flexible hours.
• Experience with Excel/Google Sheets
• Ability to speak Korean is a bonus.
How to Apply:
If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we'd love to hear from you! Please submit your resume and cover letter to info@crossfitharbour.com
CrossFit Harbour
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